FAQ

Answers to the most common questions about the bttn

I haven't received an authentication code / cannot register?
The bttns can be registered on page my.bt.tn/register There are two alternative methods to register, based on the shipping time of your bttn devic...
Mon, 10 Oct, 2016 at 11:39 AM
Which firmware is my bttn running? Is there an update available?
How to check firmware version: If you have registered your bttn, you can check the firmware version at my.bt.tn: - Click 'Properties' icon nex...
Thu, 14 Apr, 2016 at 9:07 AM
Mobile data connection troubleshooting
Please see the complete set up process and troubleshooting guide in user manual: bt.tn/manual - Mobile data bttn can be either Classic (large one) or M...
Mon, 24 Apr, 2017 at 2:03 PM
Wi-Fi connection troubleshooting
If you have problems connecting through Wi-Fi, please check your firmware version at my.bt.tn, under bttn properties. Then see the corresponding troubles...
Fri, 29 Apr, 2016 at 1:03 PM
Can I use the bttn without the bt.tn cloud server? (Auxiliary HTTP request with Wi-Fi bttns)
No, bttn devices must always have Internet connection and be able to contact the bt.tn cloud server. The bttn actions are executed by the bt.tn server and t...
Thu, 20 Apr, 2017 at 1:40 PM
Battery contacts are too tight? (bttns shipped between late Nov and early Dec 2015)
A small number of bttns shipped between late November and beginning of December 2015 have battery contact sheets that are too stiff. This makes inserting an...
Mon, 4 Jan, 2016 at 10:45 AM
Who pays for the SMS messages I'm sending with my bttn?
All bttn owners have a quota of 14 free SMS messages for testing purposes, courtesy of bttn. When you need more, you can buy messaging quota directly at...
Tue, 31 Oct, 2017 at 10:54 AM
What is the meaning of bttn's LED lights?
Your bttn has 6 multicolor LEDs inside, around the bttn cap, and one LED showing power status inside the bt.tn logo. These are used for showing the bttn...
Wed, 14 Dec, 2016 at 4:31 PM
How to change duration of green or red result lights?
After bttn has performed an action, it shows the result with green (OK) or red (FAIL) LED ring. To change the duration of the result light, do the following...
Thu, 2 Apr, 2015 at 11:40 AM
Why is there no AC adapter included in the bttn package?
Because we do not know what type of wall outlet power socket you prefer. And there are tens of different power sockets in the world. Most probably you...
Tue, 23 Dec, 2014 at 3:27 PM